Process
Process
We've designed a process that identifies and resolves your surface care needs.
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A SOLID Foundation
CLIENT CENTRIC
Ongoing professional consultation.
Client-focused process and methods.
Real-time online data management.
COMPREHENSIVE
Consolidated surface care plan.
Solutions to suit needs and budget.
Time and cost efficiencies.
CRAFTSMANSHIP
World-class training, tools and materials.
Certified surface care specialists.
Specific expertise on every surface.
Our Five Step Process
1. Discovery
During a consultative session, we ask specific questions to understand your needs and the facility’s requirements.
2. Site Assessment
We walk every inch of your facility to audit the current condition of all surfaces. We’ll identify areas for improvement and areas that need none.
3. Collaborative Solution Build
With floor plans that identify every surface in your facility, our team of experts recommend maintenance strategies using information from the discovery session, site observations, manufacturers’ recommendations and years of experience.
4. Consolidated Care Plan
We deliver a Consolidated Care Plan that provides frequencies and methods of care for each surface type - all with one partner, one contract, one invoice and one point of contact.
5. Implement. Check-in. Adjust.
IMPLEMENT: We proactively schedule your custom services with your team.
CHECK-IN: We implement regular follow-ups, post service inspections and Quality Assurance Surveys.
ADJUST: We alert you and present other solutions should anything not work as expected.
DOCUMENTATION: We keep you informed online through easily accessible data.
CERTIFICATIONS, TRAINING, AND AFFILIATIONS
SOLID partners with leading industry organizations and companies to advance the specialty surface care industry. Through these, we ensure our team has the training and certifications to provide superior surface care solutions, and that SOLID supports our industry and strengthens our surface care offerings.
