Frequently asked questions
Do I need to enroll if I'm keeping the same benefits?
Yes. This is active enrollment, so you must complete enrollment in UKG. If you currently have coverage and do nothing, it will end October 31, 2026.
Where do I enroll?
Log in to UKG and select the Open Enrollment tile.
What is the Blue HPN 1-2-3 Plan?
It's a 1-2-3 medical plan available only in certain home ZIP codes. It uses a smaller group of doctors and hospitals than the Blue Options network.
What if Blue HPN isn't available where I live?
UKG will show the Blue Options 1-2-3 Plan instead.
How do I check my doctors and hospitals?
Use the Blue Cross NC Blue HPN page to check your ZIP code, then search Blue HPN providers and hospitals before choosing the plan.
Can I change my benefits after October 16?
Generally, you can't make changes until the next Open Enrollment unless you have a qualifying life event. Contact HR if you have questions.
Who can help me?
Contact Human Resources at [email protected].