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At SOLID Surface Care, we believe in recognizing and celebrating the incredible contributions of our associates who go above and beyond their everyday responsibilities. The SOLID Associate Spotlight Award is presented monthly to an individual or team that has significantly impacted our organization through exceptional performance, dedication, and innovation.
This November and December, we are proud to honor two outstanding teams whose efforts have driven our success: the HR Team and the Salesforce Team.
November Spotlight: HR Team
Maggie Mack, HR Director
Allison Peadon, HR Manager
The HR Team, led by Maggie Mack and Allison Peadon, has been a cornerstone of our organization, ensuring that SOLID remains a place where associates feel valued, supported, and inspired. Their tireless work and commitment to fostering a positive workplace culture have not gone unnoticed.
What Our Leaders and Teammates Say
Mike Crippen, CEO and Founder: “To paraphrase the great Winston Churchill, never before has so much been done for so many by so few! This is the most knowledgeable, caring, positive, and productive team I have enjoyed working with. The energy, enthusiasm, and creativity they always display are contagious, and their adherence to and propagation of our values are inspiring. I speak on behalf of all SOLID associates, from technician to executive, when I say that they embody our culture and are a tribute to their craft.”
Brandon Tenney: “I’d like to take a moment to highlight the incredible work of Maggie and Allison from our HR department. They are truly the heartbeat of our organization, bringing genuine care and compassion to everything they do. Whether helping us navigate complex situations or ensuring everyone feels heard and valued, their dedication to fostering a positive and supportive workplace culture is remarkable. Working with Maggie and Allison isn’t just productive; it’s genuinely enjoyable. Their positivity, empathy, and professionalism make every interaction a pleasure, and I’m so grateful to have them as part of the team.”
Tom Haslach: “The rollout of the new healthcare program is a monumental effort they make look effortless. They are always quick to respond, thoughtful in their messaging, and do their best for SOLID personnel. They make us GREAT, CARING, and they do it all with EXPERTISE and HONEST CREATIVITY.”
Chuck Toner: “Maggie and Allison have been outstanding business partners. I have made incessant requests from the HR team for information for due diligence or budget purposes. They respond quickly, accurately, thoughtfully, and with good humor. I know I can also go to them to discuss more nuanced matters, and they continue to educate me regarding the unique attributes of SOLID. I really appreciate it!”
December Spotlight: Salesforce Team
Emilyann Doull, Business Systems Analyst
Trish Cook, Director of Client Service
Christie Baumgarner, Director of Planning and Scheduling
The Salesforce Team, comprised of Emilyann Doull, Trish Cook, and Christie Baumgarner has been pivotal in transforming our business operations by implementing and optimizing our Salesforce system. Their innovative solutions and relentless dedication have significantly enhanced our core processes and overall business efficiency.
What Our Leaders and Teammates Say
Mike Crippen, CEO and Founder: “I can’t say enough about this team of Creative Experts! Their curious nature, thirst for knowledge, and solutionist mentality is the driving force behind the creation and optimization of our system of record. We could not possibly be so far along in the conversion to Salesforce or the broad-based enhancement of our core processes without them. I continue to marvel at their acumen and commitment to building something GREAT. All aspects of our business have been impacted positively by what they continue to do every day. Well done ladies!”
Jacob Farthing: “The Salesforce Team has been invaluable in moving SOLID reporting in-house. The Power BI reports could not function without Salesforce as their source of truth. Whenever I have an issue or a question about the data in Salesforce, I know I can go to the group chat between the 4 of us and get quick and expert assistance. They are the best!”
Jim Brown: “Trish is always responsive and willing to help work through complicated invoicing and billing situations. Christie keeps us on our toes and is very good at communicating complex client processes such as access and client expectations. Maggie is a superstar – she does so many things behind the scenes it’s unbelievable – always supportive and willing to assist with associate issues. Allison is superstar #2 – always in a great mood, super helpful with associate issues, and working behind the scenes is amazing.”
Sid Harriss: “SOLID is an organization of great people doing great things daily. Rain or shine. There is no better example of that reality than the folks who are being recognized this month. Their attention to detail, system and process expertise, and caring nature keep us moving forward. It is an honor to work with each of them.”
A Round of Applause: Celebrating Our November and December SOLID Stars
We are incredibly proud of the HR and Salesforce Teams for their outstanding contributions to SOLID. Their dedication, expertise, and positive attitudes have not only driven our success but also enriched our workplace culture. Congratulations to Maggie, Allison, Emilyann, Christie, and Trish on this well-deserved recognition!
Stay tuned for more spotlights on our exceptional associates who continue making SOLID a remarkable workplace.